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Customer Care and Policies

Customer Care

Save 2 Birds With One Net is a company that is committed to giving excellent customer service and quality products (from third party vendors). You may contact our store by using the form on the "contact" page, text message, or call during business hours with any questions or concerns you may have. 

 

I, Lacresha Johnson, have been giving excellent customer service for years in different industries such as hospitals, restaurants, and through shopping and delivery apps. I've enjoyed going the extra mile for my customers to ensure a great customer service experience to the best of my ability. It is not my job, but my calling to help people. Through this fun but inspiring positive idiom, I will be able to fulfill that calling through products, charity, and in many other ways in the near future. 

Privacy Policy

Save 2 Birds With One Net Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (https://www.s2bwon.com). By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.

 

WHAT PERSONAL INFORMATION WE COLLECT

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.

 

We collect Device Information using the following technologies:

  • Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.

  • Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, debit card numbers, Venmo and Cash App (offline payments), email address, and phone number. This is called Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION

 

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

  • Communicate with you.

  • Screen our orders for potential risk or fraud.

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.

SHARING YOUR PERSONAL INFORMATION

 

We share your Personal Information with third parties to help us use your Personal Information, as described above.

We also use Google Analytics to help us understand how our customers use Save 2 Birds With One Net. How Google uses your Personal Information.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

DATA RETENTION

 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

If you have questions and/or require more information, do not hesitate to contact us at 360-842-4788.

SHIPPING POLICY

All products are shipped USPS. Delivery times for USA is 2 - 8 days. Canada is 3 - 30 days.

RETURNS & EXCHANGE POLICY

 

Returns and exchanges are not supported if ordered the wrong size, color, or simply changed your mind. However, in case of a damaged product or a manufacturing error, we offer a free replacement or a refund if you contact us with a photo within 30 days of product delivery. 

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes - Thank You!

PAYMENT METHOD

- Credit / Debit Cards
- PAYPAL

- Offline Payments - Venmo and Cash App

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